Shipping policy
Thank you for shopping at unitebodymind.eu. Below are the terms that govern our shipping.
Where We Ship
We ship within the European Union only.
We are currently unable to deliver to the following territories:
- Spain: Canary Islands, Ceuta and Melilla
- Portugal: Azores and Madeira
- France: overseas departments and territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, French Polynesia, New Caledonia and others)
- Malta and Cyprus
If your delivery address is in one of these territories, shipping options will not appear at checkout. Please email us at info@unitebodymind.eu and we will do our best to arrange a quote for you.
Shipping Rates
| Zone | Countries | Rate |
|---|---|---|
| Slovenia | Slovenia | €4.99 — FREE over €50 |
| European Union | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden | €14.99 — FREE over €120 |
Free shipping is applied automatically at checkout once your order reaches the threshold. No code is needed.
Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
Personalized products, such as custom-engraved gymnastic rings, are made to order in our own workshop. Please allow an additional 1–2 business days for engraving.
You will receive a confirmation email as soon as your order has been dispatched.
Delivery Times
- Slovenia: 1–3 business days
- European Union: 3–7 business days
Delivery times are estimates and are counted from dispatch, not from the moment you place the order. They may occasionally be affected by public holidays, weather, or courier delays.
Order Tracking
Every order is sent with tracking. You will receive your tracking number by email once the parcel has been dispatched.
Tracking information usually becomes active within 24–48 hours after dispatch. If your tracking has not updated after 48 hours, please contact us.
Damaged, Lost or Delayed Parcels
Your order is our responsibility until it reaches you. If anything goes wrong, contact us — you do not need to deal with the courier yourself.
- Damaged on arrival: email us at info@unitebodymind.eu within 14 days of delivery with photos of the damage and the packaging. We will send a replacement or issue a refund.
- Not delivered: if tracking shows no movement for 7 business days, or the parcel is marked delivered but you have not received it, contact us and we will open an investigation with the carrier.
- Please keep the original packaging until the matter is resolved, as the carrier may require it.
Incorrect or Incomplete Address
Please check your delivery address carefully before completing your order. If you notice a mistake, email us immediately — we can usually correct it before dispatch.
If a parcel is returned to us because the address was incorrect or incomplete, or because delivery was refused, we will contact you to arrange re-delivery. A second shipping charge will apply.
Customs, Duties and Taxes
We ship exclusively within the European Union, so there are no customs duties or import charges on your order. The price you see at checkout is the final price you pay.
Contact
For any shipping-related question, email us at info@unitebodymind.eu.
We reply to all messages within one business day.
Thank you for choosing Body&Mind.