Refund policy
We want you to be happy with your purchase. Below you will find how returns, cancellations and refunds work at unitebodymind.eu.
Personalized Products — Please Read First
Custom-engraved and personalized products cannot be returned or exchanged, and are not covered by the 14-day right of withdrawal.
This includes gymnastic rings engraved with a name, a logo or your own artwork, and any other item made to your specification.
Each personalized item is produced individually in our workshop for you alone and cannot be resold. This exclusion is permitted under Article 16(c) of EU Directive 2011/83/EU, which excludes goods made to the consumer’s specifications or clearly personalised from the right of withdrawal.
This does not affect your rights if something is wrong with the product. If a personalized item arrives damaged, faulty, or engraved differently from what you ordered, we will replace it or refund you in full. See Damaged or Faulty Items below.
Please check your spelling carefully before ordering. We engrave exactly what you type. If you spot a mistake, email us within 12 hours of ordering and we will correct it free of charge if engraving has not yet started.
14-Day Returns
As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
This applies to all products except personalized and custom-made items, as described above.
To be eligible, the item must be:
- unused and in the same condition in which you received it
- in its original packaging
- accompanied by your order number or proof of purchase
To exercise this right, email us at info@unitebodymind.eu within 14 days of delivery. You then have a further 14 days to send the item back to us.
Damaged or Faulty Items
Your order is our responsibility until it reaches you. Please inspect your order on arrival.
If your item is damaged, faulty, or not what you ordered — including personalized items — email us at info@unitebodymind.eu with photos. We will arrange a replacement or a full refund, and we cover the return shipping.
All our products carry the statutory two-year guarantee of conformity under EU law.
How to Start a Return
Email info@unitebodymind.eu with your order number and the reason for the return. We will confirm and send you return instructions.
Please do not send anything back before contacting us, as unannounced returns cannot be processed.
Returns are sent to:
Jan Kolosa s.p.
Grčarjeva ul. 11
2000 Maribor
Slovenia
Return Shipping Costs
- Changed your mind: you pay the cost of returning the item to us.
- Damaged, faulty or wrong item: we pay all return costs.
We recommend using a tracked service. Until the parcel reaches us, it remains your responsibility.
Refunds
We will inspect your return and let you know the outcome by email.
If your return is approved, we refund the price of the item plus the standard delivery cost you originally paid. Refunds are issued to your original payment method within 14 days of receiving the returned goods. Your bank may need a few additional days to display the amount.
If more than 14 days have passed since we confirmed your refund and you have not received it, please contact us at info@unitebodymind.eu.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order once your return has been approved.
Gift Cards
Gift cards cannot be returned or refunded.
Contact
For any question about returns or refunds, email us at info@unitebodymind.eu. We reply to all messages within one business day.